Shipping and returns

Every Andrea Marazzini jewel is prepared with the utmost care, from processing to packaging, to reach you in perfect condition. Here you'll find all the information about shipping, tracking, and returns.

Shipping and Delivery

All orders are carefully prepared and entrusted to secure and trackable couriers.

  • Preparation and delivery times: 1–3 standard business days (may vary based on product availability and destination)
  • Partner couriers: FedEx and TNT, for a fast and reliable service
  • Packaging: each piece of jewelry is carefully packaged to protect its quality and brilliance during transport

For any information regarding your order's shipment, our customer service is always available.

Order Tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking code to monitor the delivery status in real-time.

Return Policy: 14 days

You have 14 days from the receipt of the item to request a return.

Return conditions For the item to be eligible, it must:

  • be in the same condition as received
  • not have been worn or used
  • have all original tags
  • be in its original packaging
  • be accompanied by a receipt or proof of purchase

How to initiate a return Write to returns@andreamarazzini.it or call us at +39 392 938 9747 to receive the return form by email.

Items must be shipped to the following address:

Via Francesco Petrarca, 35 20015 Parabiago (MI)

Shipping costs for returns are borne by the customer. Items sent without a prior return request will not be accepted.

Right of Withdrawal (European Union)

If your order was shipped within the European Union, you have the right to cancel or return your purchase within 14 days of receipt, without having to provide any reason, in compliance with the conditions specified above and in accordance with national and international consumer protection regulations.

Refunds

Once your return is received and inspected, we will notify you if the refund has been approved.

  • Refund approved: it will be credited within 10 business days via the original payment method (actual display times depend on the bank or card issuer)
  • No refund received after 15 business days from approval? Write to us at info@andreamarazzini.it

Refunds cannot be issued for items returned used, damaged, or without their original packaging and protection.

Damage, defects, or shipping errors

We invite you to inspect your order upon receipt. In case of defects, damage, or if you received an item different from the one ordered, please contact us immediately at returns@andreamarazzini.it: we will evaluate the situation together and find the quickest solution.

Non-returnable items

Some items cannot be returned, particularly custom-made products (special or personalized orders). If you have any doubts about a specific item, please write to us: we will be happy to assist you.

Exchanges

The simplest way to get the item you want is to return the one you received and, once the return is accepted, proceed with a separate purchase of the new item.

For any questions about shipping or returns, our customer service is available at returns@andreamarazzini.it.